The Aged Care Royal Commission: Where to from here?

Aged Care Royal Commission sign

The final report of the Aged Care Royal Commission has shone a light on some clear and critical issues within the industry which we must together amend and correct.

This marks a clarion call within the aged care industry. It is a time to acknowledge errors, oversights and negligence across many operations and facilities, big and small.

Perhaps most critically, it is now a time to face that which we’ve known and that which we’ve been blind to – and to treat every aspect with the seriousness it deserves.

Collectively, we need to enact change now to ensure that we move forward treating aged care residents with respect, dignity and care.


The Aged Care Royal Commission Report

Perhaps most importantly, we should acknowledge the Commission’s recommendations in regards to putting in right-spaced aged care, stronger governance & transparency, and improving workforce capability.

These are critical faults that were only further compromised and exposed during COVID-19 and will require a focused effort to correct in a meaningful and, hopefully, permanent way.

Amongst some of the more severe conclusions drawn in the Final Report, there are certain findings that we as an industry have been aware of for a long time – and My Care Path for one strongly advocates the following changes.


Failings during COVID-19

COVID-19 exposed flaws in many of our nation’s industries, and the aged care sector is no different. Flaws in the numbers of staff, cleaning benchmarks and training processes have been laid on the table for all to see. Even with vaccination on the horizon, we know that the industry needs to work harder to prepare for future crises, as well as to establish a unified voice, mission and understanding to present a singular front to the public to rebuild confidence within the sector.

While the Royal Commission’s findings in their interim report already set a scathing tone long before today, the industry should not see this as an attack. Instead, we need to view it as an encouragement to do things differently and better. The Commission has called for a fundamental overhaul of regulation and funding of Australian aged care and in the age of COVID-19, this has particular importance.

We must develop legislation and protocols around this matter to prevent future outbreaks to the extent that we have seen recently. My Care Path advocates for appropriate legislation around staffing levels and training to ensure the knowledge, support and equipment are in place to prevent future outbreaks to the extent that we have seen recently.


A fresh approach to staffing

As is recommended by the Council assisting the Royal Commission into Aged Care, minimum staffing should be legislated to ensure that all residents receive the care they need. Rather than a concrete number of staff, we endorse that minimum staffing levels are considered a starting minimum and these staffing levels should increase as the complexity of resident’s care needs change over time – a structured system by which this staffing measure is enforced across the board could be one constructive approach.

A Division 1 registered nurse should be on-site at all facilities 24 hours a day, and appropriate staffing of enrolled nurses would be an appropriate resourcing minimum. We also recommend upskilling of PCA nurses, and increased training across the board.


A consistent future

As part of our mission to rebuild trust, transparency and clear communication are key

Transparency within aged care starts with navigating the system and admission process, and there are already improvements to be made here.

For example: every provider presents their information in a different format, making it difficult for clients to compare – and every client’s situation and care needs are different. While the process will always be complex, as there are many variables, it needs to be transparent. If clients have a clear understanding of the process and choice, they will trust themselves to make good choices and trust providers to deliver on their promises.

While providers are mostly willing to give the client a breakdown of their fees prior to admission, the issue arises from the fact that the actual cost of accommodation and care can be confusing when comparing the numbers, including considerations such as Centrelink rules and pension entitlements. 

There needs to be more transparency around these figures, in order for clients to have a proper understanding of the breakdown of costs and the implications it may have on their Centrelink entitlements. We often recommend our clients see an accredited aged care financial planner. This guarantees they have full disclosure regarding fees when they sign a permanent residential aged care contract.


We have the power to make positive changes

It needs to be acknowledged: our industry has the power to acknowledge mistakes and shortcoming and learn from them to better our care. We should remember the power we have to not only act responsibly, but to make changes that foster joy in the lives of residents and families.

One of the big changes we’ve seen over the years is a focus on improving the food available at aged care facilities. More effort is being put into food, which makes a big difference to residents – making sure that it’s not only nutritious, but delicious. Many facilities are consulting more with their residents and creating a conversation around food choices, with some even having food-specific resident committees to come up with new menus. It’s important for residents to have a say in this critical part of their aged care experience and enjoy meals in the same way they would at their own homes. Living environments within facilities and the incorporation of community groups into the fabric of facilities is another marked step forward.

On the administrative side, many facilities are becoming more transparent about what they offer and are encouraging feedback from residents. This is an important part of reform, making sure that residents are involved in decision-making processes and have a say in changes that will affect their day to day lives. COVID-19 has also seen facilities become more flexible with visitation and compassionate leave – something that we should maintain even after the current situation has alleviated. It’s critical to respond directly to client needs, especially in times like these where anxiety is rife.


The step forward

This is not the time for quick fixes or glossy PR initiatives. It is a time to implement serious and overdue policies, changes and structural overhauls to ensure we can earn back the respect of the Australian people. More importantly, we need to take this as a wake-up call that the industry needs to unify under collective standards that we know will dramatically improve care standards.

It is right, it is necessary, and it is time.

How minimum staffing levels will improve aged care

nurse thinking about minimum staffing levels

The Aged Care Royal Commission and COVID-19 have revealed some glaring gaps in the aged care system, a major one of which is the lack of consistency across facilities when it comes to minimum staffing levels. In Australia, there is no legislated, mandated staff ratio – most facilities operate on a consumer-directed care model, meaning that they have enough staff to care for individual people. It is becoming evident that many people have very complex care needs and require more care than is currently being provided to meet their clinical and everyday living care needs.


As is recommended by the counsel assisting the Royal Commission into Aged Care, minimum staffing should be legislated to ensure that all residents receive the care they need. Rather than a concrete number of staff, it is recommended that the minimum staffing levels are essentially just that and these staffing levels should increase as the complexity of resident’s care needs change over time.


Having a Division 1 registered nurse on site 24 hours a day, and appropriate staffing of enrolled nurses would be an appropriate resourcing minimum. We also recommend the upskilling of PCA nurses and increased training across the board. It is not enough to only have minimum staffing levels – staff should also be appropriately trained, with a minimum of a Certificate III or IV. Training should be continuous, with supplementary engagement, opportunities to upskill and clear pathways for career progression. Increased training around common conditions such as dementia is necessary to ensure care staff are equipped with the appropriate knowledge to care for residents. Overall, we need more staff in aged care facilities and continual training to ensure the staff have the appropriate skills to look after our most vulnerable residents.


All caregivers need to be diligent, skilful and insightful, engaging with residents on a personal basis and fostering ongoing caring relationships. Having minimum staffing levels at facilities will mean that staff have the time and skills required to invest in creating these caring relationships to ensure residents receive the quality of care they deserve.


Recent studies show that over half of Australian aged care residents are in homes that have unacceptable staffing levels and that to raise the standards for all residents to receive a good level of staffing, an increase of 37.2% in staffing will be required. There are also further considerations when it comes to the needs of culturally and linguistically diverse residents, and staffing levels in regional and rural facilities.


We support the introduction of legislated minimum staff ratios, but this will only be effective if combined with enhanced training to give residents access to the highest quality care in line with requirements.


Do you or someone you know require an aged care solution? Contact us today and make an inquiry.

How My Care Path takes the stress out of aged care

couple discussing aged care

Making decisions around aged care is emotional, stressful and confusing. This is the first time I have had to navigate the aged care system, and I had no idea where to start. I tried Centrelink, but soon realised I may need another degree to understand the system. I have a young family, work full-time and my Dad has an aggressive form of dementia. While he is still largely independent, my mum is now his full-time carer. This process is overwhelming, as is the pressure to make the right decision for the person who has spent most of his life helping me make life’s big decisions. Fortunately for my mum and me, we were introduced to Dana and Jayne at My Care Path – a game-changer.

For my family, guidance from My Care Path has helped us navigate the aged care system. Their experience and expertise as aged care coordinators has significantly eased our stress, which has been compounded by Covid-19 and media attention surrounding the aged care system.

At our first meeting with My Care Path, we talked in detail about my dad: who he is, his likes and dislikes, his interests and hobbies, and of course his form of dementia. We were genuinely surprised by how much they knew and understood the disease, specifically his rare form of dementia. From there, they guided us through the financial side, including Centrelink, payment options and putting us in touch with a financial planner who specialises in aged care. They also processed forms for us, taking much of the logistical load off so we could focus on choosing a facility and caring for Dad.

The financial planner went through the finer details with us, including an audit of assets and a consideration of our circumstances. This meant that we could work out quickly what the financial situation would be for our family with the help of an expert. They took everything into account, including things we hadn’t considered, such as whether my mum should continue working, and how the financial side of aged care might impact other members of the family, such as my sister, who my mum also cares for. It moved beyond just the finances – My Care Path took a holistic approach, showing us what this decision would mean for the lifestyle and care arrangements of everyone involved.

My Care Path shortlisted facilities and accompanied us on-site tours. As a part of the initial briefing they spent a lot of time understanding who Dad is, so they knew it was important for him to feel at home, have access to a garden and the internet, space to walk and a place to have a red wine and watch sport. At each facility, we assessed whether there were other residents who were like him – many people, including me before this, assume that aged care is full of old, frail people, but my dad is very independent and young at heart, and we needed to make sure the place that becomes his home not only has the things he needs but also has neighbours he can form connections and become friends with.  My Care Path took all of this into account.

With My Care Path’s help, we have found a facility that we believe will suit my dad and his care requirements. There is a garden for him to maintain and space for family dinners with his kids and grandkids, and it’s close to my mum’s home. Continued family contact and connections are very important to us, and this facility ticks all the boxes for what Dad will need.

The next step will be the transition from our family home of 35 years to his new home. I am not sure I am ready for the next step, and we are not sure when it will be, but we do know it is inevitable, and we are now prepared.

Looking for an aged care facility for my dad has been an emotional and overwhelming experience. Having My Care Path to guide my family through the process has been a blessing. They have gone beyond just the logistics and finances, and have reassured us that if at any point we need to change the plan we can.  This is not set and forget – this is about giving my Dad the best life possible. My Care Path is flexible, honest and accommodating, and they have advocated for my dad and my family every step of the way, making sure that we find a solution that is in everyone’s best interest.

Knowing what I know now, I would never go through this process without an aged care coordinator like My Care Path. We seek experts in so many areas of our lives – surely how we see out the end of our lives is as important as all the other steps along the way.

How can we fix the aged care sector’s trust issues?

Man in aged care


We are now firmly in the midst of an aged care crisis. Looking forward beyond the Royal Commission into Aged Care and the COVID-19 pandemic, the sector will have to deal with lack of trust from the general public in the aged care industry across the board.

To rebuild trust in the industry, transparency and clear communication will be key. Transparency within aged care starts with navigating the system and admission process. Every provider presents their information in a different format, making it difficult for client to compare, and every client’s situation and care needs are different. This will never be a simple process, there are just too many variables when it comes to each client. However that does not mean the process can’t be transparent. In this situation transparency means understanding and if clients understand they have choice then they will trust themselves to make good choices and trust providers to deliver what they promise.

The introduction and admission process can often be disorganised, overwhelming and complicated, with bureaucratic paperwork and misinformation. Clients can be lost simply because no one returned their call. Each facility requires different information to be included on their admission paperwork – some expect the client to disclose their full financial position before they will even allow the client to tour the facility, and I know of one facility that will not even disclose if they have a vacancy until after the client has submitted their paperwork. This process is exhausting for individuals trying to navigate aged care options for the first time, and we believe that it needs to be streamlined to be uniform across the board – one basic form for all facilities should be adequate to begin the introductions stage.


Making aged care easier

While providers are mostly willing to give the client a breakdown of their fees prior to admission, the issue arises from the fact that the actual cost of accommodation and care can be confusing when comparing the numbers, including considerations such as Centrelink rules and pension entitlements.

For example, with residential aged care, one facility may have annual fees of $550,000 plus an additional $45 per day fee, while another might have an annual fee of $950,000 with no additional daily fee. Essentially, these options are equivalent when broken down into a daily fee.

There needs to be more transparency around these figures in order for clients to have a proper understanding of the breakdown of costs and the implications it may have on their Centrelink entitlements. We often recommend our clients see an accredited aged care financial planner. This guarantees they have full disclosure regarding fees when they signed a permanent residential aged care contract.

We have been listening to the industry and to the clients, who are becoming more educated and more demanding in what they expect. Organisations need to understand these concerns and allow clients to feel heard, keeping in mind that each situation is different and the same approach may not suit every client.

While simplifying the process is of utmost importance, it’s critical that we don’t stifle providers from offering a variety of options, as everyone’s needs and preferences will differ. The positive of opening the industry to the market is variety and choice; the challenge now is to make sure that clients have genuine choice. As an independent voice, My Care Path is able to clearly explain the differences between the facilities and whether they suit your situation.


Case Study

Mary is 94 and recovering in hospital from a recent fall. She no longer feels safe at home and would like to consider her options. Mary’s daughter lives 50km away and her son lives 5km away but is not home most of the time.

Facility 1 has posted her information to her home, yet she is in hospital.

Facility 2 wants to visit and assess her in hospital before they will offer her a bed.

Facility 3 wants all their admission paperwork completed, including financial disclosure and Centrelink assessment letter, prior to any offer of placement taking place

Facility 4 will accept her from a hospital referral as they have several shared rooms vacant.

Without the help of an independent body like My Care Path, Mary is moved by the hospital to Facility 4 in a shared room as she is unable to assess her options.

With the help of My Care Path, all facilities are reviewed and identified as unsuitable based on price, room size and location. Three alternate options were identified based on Mary’s care needs, location, size and quality of room and vacancy. Based on the information provided by My Care Path, Mary selects a single room with private ensuite and beautiful garden view, knowing that if it does not work out we can reassess her choice. The family is happy that they now have more appropriate facilities to choose from, and the facility is happy that they are not wasting valuable resources trying to support a client who will not fit into or benefit from their community.

Do you or someone you know require an aged care solution? Contact us today and make an inquiry.

Don’t rule out aged care – it could be the best option, expert says

Don’t rule out aged care – it could be the best option, expert says

There is a common belief in our society that the elderly prefer to remain in their own home rather than live in aged care. While this is an understandable presumption, and choosing to stay within your own home as you age is a genuine and legitimate choice, it’s not always the best option when our health declines and everyday activities become almost impossible. The reality is even with a Level 2 Home Care Package (HCP), which includes about 4-5 hours per week of care, many people are spending day after day at home alone. For adult children helping Mum or Dad navigate aged care, it’s important to make sure you’re not assuming your parents will be better off or happier at home. In my experience, it’s essential we show people all of their options before they make a decision. Either way at least they know what they’re saying yes or no too.


I help hundreds of families navigate the aged care system every year and one thing I frequently come across is elderly people who are scared to leave their own house as they’re unsteady on their feet, or they’re terrified when someone knocks on the door. When people experience cognitive decline, some can also experience incidences of paranoia. This is particularly the case if they feel isolated. If the neighbour no longer pops around and friends have passed away or no longer visit, it can become very lonely and in turn home can become a scary place to be.


When we talk about home, we often forget to talk about social networks. Home is much more than bricks and mortar. Home is also about our community, friends, work and hobbies. In fact, loneliness is one of the biggest causes of health decline for the elderly. If Dad has been on his own for a few years since Mum passed or the neighbour that always used to check in on him has passed away, then maybe a community-style living arrangement will be a positive move. Independent retirement villages or aged care homes will ensure more social interaction and a sense of security knowing people are close by.
Communal living is important for our wellbeing and when the elderly are interacting with their peers, aged care staff and visitors, it can provide a great boost to their overall health.

Quality of life

If you’re concerned about whether your parents should continue to stay at home, have a look around at the quality of the home to get an indication of how they’re coping. Is the bed made? Is there food in the pantry? Is the food in date and being eaten? I frequently meet elderly people who are eating nothing but toast for breakfast, lunch and dinner, which is unlikely to meet their nutritional needs. By contrast, an aged care home would provide three hot, nutritious meals daily, which are designed by a dietitian who understands your parents’ nutritional needs and are most often cooked onsite by a chef. I know if I was in that situation which option I would choose for myself.

When to make a change

There are of course elderly people who are genuinely happier at home. In my experience, these tend to be people who do not require 24/7 nursing care to ensure their physical and cognitive health and have access to weekly help such as a home care service. They’re also likely to have a strong connection to their community, have neighbours they chat to daily or are active in a church group or gardening club. If you feel your parents are unlikely to tick these boxes, then they may in fact be happier in an aged care home. However, this is still never an easy conversation to have. If you directly ask ‘do you want to move into an aged care home?’ it’s natural to have an immediate negative reaction. When it’s phrased like that, the answer is going to be no. Despite the benefits of aged care, it’s still a big change to consider and people are often resistant to change. Instead, focus on finding out what your parent wants and needs and then find suitable options they might consider. You could ask questions such as:
  • How are you going at home Mum?
  • Are you coping with the gardening and cleaning Dad?
  • How are you coping following the loss of your partner?
  • Do you have a lot of visitors? Does the neighbour still drop by regularly?
Maybe also suggest going to have a look at some accommodation options so you can talk about them down the track. Whatever your situation, remember to take the time to find out what the options are and if they will work for your loved one. Everyone is different. Your parents’ aged care needs should be about what works for their situation and not what we assume they want or need. This article was originally published on

What services can help me place mum or dad into aged care?

When you’re considering placing a loved one into aged care, it can be an overwhelming and emotional experience.

Unfortunately, many Australians don’t think about aged care until they have to – and may not realise they do not have to go through the process on their own.

In today’s blog post, My Care Path aged care expert Dana Sawyer breaks down the help that is currently available for families looking to place a loved one in aged care.

When should I start thinking about aged care?

For many families, there are warning signs your elderly parent or loved one will need an aged care service years before they enter an aged care facility.

They may have suffered a fall which has limited their mobility, are struggling with daily household tasks such as gardening or cooking or may be showing early signs of Alzheimer’s disease.

It is best to start planning for aged care as soon as you notice these warning signs to find out what your options are.

You may have a perception that there aren’t many options, but the Australian aged care system offers extensive aged care choices for different individual circumstances, is heavily subsidised by the government and is designed for the elderly to stay in their own home for as long as possible.

Why is it so important to be proactive in aged care?

If you wait until an emergency, entering the aged care system is much more likely to be a stressful experience.  

In fact, you may find your loved ones are forced to enter an aged care facility fulltime when they would have been able to remain in their homes for longer, if they had accessed aged care services ahead of time.

If you find help when the early warning signs start, you will be much better prepared for the journey to come.

Independent Aged Care Consultants – Helping you navigate your aged care choices

Placing a loved one in aged care is often an emotionally exhausting and stressful process, particularly if you are not familiar with how the aged care system operates.

This is why a number of aged care consultants are available throughout the country, who can offer independent advice on the best aged care service for your individual needs.

What can an aged care consultant help me with?

An aged care consultant can provide the following services:

  • An initial assessment of your aged care needs
  • Recommendations on the type of care that is suitable for you, such as home care or an aged care facility
  • Provide a short list of recommended facilities and home care providers within your area
  • Organise and manage tours of the short-listed facilities
  • Explain the different costs and fees, as well as negotiate fees with an aged care provider on your behalf
  • Advocate for your care and help to change/move facilities if you are not satisfied with the aged care service provided

How much does an aged care consultant cost?

The cost of an aged are consultant can range from anywhere between $2000-$3000, however this cost can be reduced to $550* by engaging a My Care Path consultant.

My Care Path is a national aged care consultancy service, which has partnered with the largest aged care providers in Australia to reduce the rate of accessing an aged care consultant 80% below market rates.

We strongly believe that everyone should be able to afford the help an aged care consultant can provide, to make the transition into aged care as smooth as possible.

How can I contact an aged care consultant?

Simply head to our contact page, where you will find the best phone number and email to get in touch with a My Care Path consultant.

Where else can I research my aged care options?

You can use an online aged care directory, such as Aged Care Online to search for aged care care providers and facilities in your area.

Aged Care Online allows you to search for facilities in your area as well the specific care you need, whether it be home care, residential care or retirement living.

*Terms and Conditions apply.

How much does aged care really cost?

Is aged care as expensive as people believe? We’ve all heard the horror stories of exorbitant Accommodation Deposits, high daily fees and hidden charges, but is that how the aged care system really works in Australia?

If you have family members who may be looking to move into aged care in the near future, it’s important to understand all of the potential costs and fees of placing someone into care.

How much does the Australian Government contribute towards the cost of aged care?

The Australian Government heavily subsidises the cost of most aged care services, with some costs capped to ensure the elderly can access the care they need.

However, how much you will pay for aged care depends on your pension status, current income and assets. In general, those who are receiving a full pension with minimal assets will pay 85% of their aged pension towards their residential aged care, whereas if you have a higher income and additional assets you should expect to contribute more for care and accommodation.

Keep in mind the family home may be excluded from the Asset & Income Assessment if a spouse or protected person remains living in the home..

Home Care Costs

If you have a family member who needs additional help, but is still able to live within their own home independently, then home care may be the best option.

Home care offers nursing and personal care services direct to an elderly persons home.

A home care package may include help with cleaning, basic cooking, gardening, companionship and personal or nursing care.

The government will fund the costs of your home care package. The family home will be excluded from any income means testing to determine your home care fees.

The costs of home care are reviewed in March and September every year, when the Age Pension is reviewed/changed.

As of March 2019, the basic fee for a Home Care Package is $147.56 per fortnight, per person ($10.54 per day)

Even if you earn income above the Age Pension, there is a capped limit to what can be charged as an Income Tested Fee.

Aged Care Costs

If a loved one or family member is no longer able to live within their own home and needs continuous nursing care, it is important to be across the residential aged care fees and charges.

In Australia, there are four key fees in the aged care system:

  • Basic Daily Fee
  • Means-Tested Care Fee
  • Additional Services/Extra Service Fee
  • Refundable accommodation deposit or Daily Accommodation Payment or a combination of both.

Basic Daily Care Fee

A basic daily care fee helps to cover the costs of day-to-day living including meals, cleaning, laundry, heating and cooling. The maximum basic daily fee for new residents entering aged care (including respite) is $51.21. This rate increases on March 20th and September 20th every year to coincide with changes to the Age Pension. The maximum daily care fee rate is 85% of the single person Centrelink Age Pension.

Means-Tested Care Fee

The Means-Tested Care Fee is an additional contribution towards the cost of aged care that you may need to pay.

There are caps that will apply to your means-tested care fee – both yearly and lifetime.

Once you have reached these caps, you are not required to pay anymore means-tested care fees.

If you have been receiving Home Care services and paying income tested care fees prior to moving into residential aged care, this will contribute to your yearly and lifetime caps.

Additional Service Fee/Extra Service Fee

Some aged care providers will provide additional or extra services that are not covered in the Basic Daily Fee or Accommodation payment. Additional/extra services may include hairdressing, Foxtel, daily newspaper delivery, more meal choices and other concierge style services.

Refundable Accommodation Deposit

The Refundable Accommodation Deposit is designed to cover the cost of your accommodation in an aged care facility. The costs can initially appear high, however, it is very important to remember this payment is refundable when the resident leaves care.

There are four options when paying the Accommodation component of fees.

1. It can be paid as a lump sum, known as a ‘Refundable Accommodation Deposit’ (RAD) If you choose to pay for your accommodation as a refundable accommodation payment (RAD) this money will be paid back to you (or your estate) if you leave or pass away. The aged care service provider holds the RAD in trust for you, which is fully refundable. There is no risk with getting your RAD back, as repayment is guaranteed by the government – provided you have paid the RAD to an accredited service provider.

2. It can be paid as a DAP (daily accommodation payment). When you choose to pay a ‘Daily Accommodation Payment,’ you are paying interest on the unpaid RAD. This interest rate is set by the government and is known as the Maximum Permissible Interest Rate (MPIR), currently 5.96%. This rate is reviewed periodically during the year however the rate that is applicable on the date of entry to an aged care facility is frozen for the duration of your stay at that facility.

If you pay the full RAD you do not pay the DAP.

3. You can also choose to pay a combination of RAD and DAP. The combination amount is your choice. For instance if a RAD is $400,000 you could choose to give the facility a lump sum of $200,000 and pay interest (DAP) on the other $200,000 unpaid RAD.

4. You may choose to pay part of the lump sum and ask the facility to deduct the interest that must be paid on the outstanding RAD from that lump sum.

Getting further help – finding an aged care consultant

Placing a loved one in aged care can be an overwhelming and emotional process. It is important to remember you do not have to go through it on your own. There are many aged care placement consultants in Australia, who can guide you through the aged care process and make the transition as smooth as possible.

A consultant should work independently with you to explain the best options available for your unique situation, work through the paperwork and negotiate the costs.

Typically this service can cost anywhere between $2000-$3000 per person. However My Care Path offers an end-to-end case management service, with a fixed $550 fee to access a full consultation service, which is approximately 80 per cent below market rates.

My Care Path works by partnering with the largest aged care providers in Australia, which pay 80 per cent of the cost for the consultant, making the process much more affordable for the average family.

Further Resources

You can use an aged care online directory such as Aged Care Online, to check accommodation payments for several aged care service providers.


Aged Care Consumer Support Coming From an Unlikely Source

The ongoing issues consumers face when researching aged care are widely known, with the process know as costly, complex, time consuming and emotionally draining.

Much like any other high cost, potentially complex decision, like buying or selling a house or a large investment, most of us now utilise professional support in the form of an advisor or advocate. It makes sense that the same principal should be applied to aged care.

 In an interesting development there has been a significant shift in the aged care market place, with the introduction of private aged care advisory and advocate services. These advisory services include national services such as My Care Path, Care About (backed by iSelect) and the Victorian-based Care Guidance, which are three such organisations recently launched in the Australian market.

In a significant win for consumers, the majority of the costs of these support services are being covered by the aged care providers themselves.

 Traditionally consumers have had to fund any professional support required to assist them in accessing aged care. My Care Path CEO Ben Hannemann said the rapid change in the marketplace meant aged care providers were seeing the benefits of partnering with aged care advisors and advocates.

“We have seen a rapid change in the marketplace, with aged care providers seeing the benefits in partnering with experienced private aged care advisors. Their support has seen the cost of our advisory service cost drop by around 80%, which is a great result for consumers,” he said.

Many of Australia’s largest aged care providers are supporters of this new model with groups such as Bupa Aged Care, Arcare, Japara, TLC Aged care, Prestige Inhome Care, Five Good Friends, Hall and Prior and Craigcare all partnering with My Care Path in this offering to consumers.

“By aged care providers supporting our business model we are very encouraged about the service levels we are able to deliver to consumers at a hugely reduced cost. If the outcome is a win for both aged care providers and most importantly consumers, I have every confidence more and more consumers will utilise our offering,” Mr Hannemann stated.

 Aged care providers are seeing the benefit of partnering with these private advocacy services because the services assist with occupancy rates and also improve admission efficiencies. Advocates pre-qualifying potential clients ensuring they are a fit in terms of care needs and financial suitability.

Prestige Inhome Care CEO Nick McDonald said “My Care Path educates and prequalifies consumers on the aged care services we provide, so we can focus our admission process time with clients we know we are able to help.”

Families interested in advisory services such as My Care Path service or would like more information can visit: or phone 1300 755 702.


For media enquiries, please contact:

Samantha Lenkic

Media Manager

M: 0401 225 443


Editor’s Notes:

My Care Path is a joint partnership between online aged care directory Aged Care Online and aged care consultants Millennium Aged Care Consultants.